Privacy Policy

1. Introduction
Welcome to https://www.palatiumcafeandrestaurant.com (the “Site”). We (“Palatium Cafe and Restaurant,” “we,” or “us”), operated by Baş-Pa Halı Kilim ve Elektrikli Ev Aletleri Ticaret Limited Şirketi, are committed to protecting your privacy in compliance with the Turkish Personal Data Protection Law (“KVKK”) and the EU General Data Protection Regulation (“GDPR”).

2. Data Controller
Baş-Pa Halı Kilim ve Elektrikli Ev Aletleri Ticaret Limited Şirketi
Trading as Palatium Cafe and Restaurant
Registered Address: [Your registered address here]

3. Personal Data We Collect
We collect only the data you provide or that is automatically generated when you use the Site:

Account/Reservation Data: Name, email address, phone number, booking details
Transactional Data: Payment information (processed by our payment provider), order history
Marketing Data: Preferences, subscription status, feedback
Technical & Usage Data: IP address, device type, browser, operating system, pages visited, referring URL, and cookies (see our [Cookies Policy])

4. How We Use Your Data
We process your personal data for the following purposes:

Service Delivery: To confirm reservations, process orders, and communicate about your booking or inquiry
Customer Support: To respond to your requests, feedback, or technical issues
Marketing & Promotions: To send newsletters, special offers, and event invitations (only if you opt-in)
Site Analytics: To measure and improve Site performance and user experience
Compliance & Security: To comply with legal obligations and protect against fraud or abuse

5. Legal Basis for Processing
Under GDPR, our legal bases include:

Consent: For marketing communications and non-essential cookies
Contractual Necessity: To fulfill your reservation or order
Legal Obligation: To comply with tax, accounting, or other statutory requirements
Legitimate Interests: To improve our services, secure our Site, and prevent fraud

Under KVKK, we rely on your explicit consent and the necessity of processing for the performance of a contract.

6. Data Sharing & Disclosure
We may share your data with:

Service Providers: Payment processors, reservation platforms, email service providers
Business Partners: Delivery services, marketing agencies (only with your consent)
Legal Authorities: When required by law, court order, or governmental request
Corporate Transactions: In connection with a merger, acquisition, or sale of assets (with notice)

7. International Transfers
Your data may be transferred to and processed in countries outside Turkey or the EEA. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.

8. Cookies & Tracking
We use cookies and similar technologies as described in our [Cookies Policy] to remember your preferences, analyze Site usage, and deliver tailored content. You can manage cookie settings via your browser.

9. Data Security
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

10. Data Retention
We retain personal data only as long as necessary for the purposes outlined above or as required by law (typically up to 2 years for transactional records). After that, we securely delete or anonymize it.

11. Your Rights
Under GDPR and KVKK, you have the right to:

Access, correct, or delete your personal data
Restrict or object to processing
Request data portability
Withdraw consent at any time (for cookies or marketing)
Lodge a complaint with a supervisory authority (e.g., KVKK or a relevant EU data protection authority)

To exercise your rights, please contact us using the details below.

12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please reach out to us:

Email: basdogan01@gmail.com
Phone: +90 543 844 5413
Mail: [Your registered address here]

13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.